FAQ
1. What payment methods are accepted?
We accept payments by credit card, PayPal and Apple Pay .
2.How can I track my order?
You can track the status of your order by logging into your account on our website and clicking on "My Orders." You will also receive email updates at each stage of your order's shipment. Be sure to check your spam folder .
3. What is the delivery time?
We have an order processing time of 1 to 7 days. Delivery times vary depending on the destination and the delivery method you choose.
Colissimo 48-72 hours
World Relay 4-6 days
We will send you an order confirmation email with delivery details as soon as your order has been shipped.
4. How can I contact customer service?
You can contact us by email at the address listed on our website: entree.paris@gmail.com . We strive to respond to all requests as quickly as possible .
5. How can I be informed about promotions and new products?
Subscribe to our newsletter to receive regular updates on our promotions, new products, and exclusive offers. You can also follow us on social media to stay up to date on our latest news.
6. How do I know if an item is in stock?
In-stock items are indicated on each product page. If an item is out of stock, you will not be able to add it to your cart. We invite you to activate the bell to be notified when the item is back in stock.
7. Do you offer hand delivery?
For in-person pickups, simply send us a screenshot of your shopping cart. Depending on your availability and ours, we'll arrange pickup in Paris and the surrounding area.